- Anywhere, anytime remote support
- Clientless connectivity
- Chat functionality
- File transfer capability
- Tight integration with existing LDAP, AD, NT Domain, RADIUS, RSA or Vasco infrastructure
- Diagnostic capability
- Logging and reporting functionality
- Easy-to-use customer web portal
- Technician web portal and standalone client
- Integration with SSL VPN administrative interface
- 256-bit AES SSL encryption
- Seamless integration of the SSL VPN appliance behind any firewall
Today, customers receive technical support by phone, e-mail, chat and pre-installed remote support clients - often resulting in a cumbersome, time consuming and frustrating experience. With customer satisfaction being a key business driver for IT and technical support departments, employing user friendly tools is critical for enhancing service levels, improving resolution times and minimizing costs.
SonicWall Virtual Assist is a clientless remote support tool that enables a technician to assume control of a customer's PC or laptop for the purpose of providing remote technical assistance. With the customer's permission, the technician can gain instant access to the computer using a web browser, making it easy to diagnose and fix a problem remotely without the need for a pre-installed "fat" client.